SCREENING PROCEDURES:

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Pre-screening:

 

Personal Protective Equipment (PPE) : All therapists will wear facemasks for their protection and to minimize the risk to their patients. Patients will have to wear a face mask during the the entire treatment and inside the clinic. 

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Therapists will not be wearing gloves, but clients can choose to do so at their discretion.

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Patients are welcome to use PPE in the capacity that they need to feel safe in order to receive treatment.

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24 hours prior to your appointment patients will receive an online, fillable “Mandatory COVID-19 Screening and Informed Consent” document that must be completed prior to their appointment. 

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If the “Mandatory COVID-19 Screening and Informed Consent” has not been completed as requested within two hours prior to an appointment, therapists will contact patients directly to inform them that they must complete the form or reschedule their appointment.

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All therapists will also complete the BC COVID-19 Self-Assessment Tool at the start of each day.

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If either the therapist or the patient are experiencing any symptoms of COVID-19, including fever, chills, cough, shortness of breath, sore throat, loss of sense of smell, and have not been tested for COVID-19, they will be recommended to call 8-1-1 for additional screening help.  In the event that either the therapist or the patient need to cancel the appointment due to an indicator on the Self-Assessment Tool, there will be no missed or late-cancelled appointment fees and patients will be able to rebook at a later date.

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Screening Upon Arrival:

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Therapists will review the BC COVID-19 Self-Assessment Tool upon arrival to confirm there have been no changes to their condition.

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The therapist will cancel the treatment if the patient does not meet the pre-screening criteria on physical presentation.

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Ongoing Screening:

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Upon arrival, therapists will remind patients that, at any time during the treatment, they can make their own decision about what they need to feel safe in order to continue receiving treatment.

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PHYSICAL DISTANCING PROCEDURES

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BC Centre for Disease Control, Physical Distancing poster will be displayed in all clinic rooms and the front entrance.

 

Reception:

 

Therapists, staff and patients will maintain  6 feet of distance in clinic areas other than the treatment room, as best as possible.  

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Therapists will stagger their schedules to prevent patient overlap so there will only be one patient in the reception area at any given time.

Plexiglass barriers will be installed surrounding the reception area and floor markings will indicate waiting positions and walking directions in order to maintain 2 metres ⟋ 6 feet, as best as possible.

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Patients will be requested to wait outside the clinic or in their vehicle until their therapist opens the door for them.  

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Therapists will also open the door for them upon exiting the building to ensure the least amount of contact possible during their visit.

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Patients are requested to come unaccompanied to their treatment.

 

Therapists will disinfect the keyboard, mouse and reception counter after each use.

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Treatment Room:

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It is not possible to maintain physical distancing in the treatment room.

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Washroom: 

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Floor markings will be noted to indicate appropriate waiting positions for washroom use.

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Therapists will not use the restroom, unless necessary.  A sink for therapists to use for hand-washing is available in the staff kitchen.

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Hand Hygiene Procedures:

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BC Centre for Disease Control, Hand Hygiene poster will be displayed in the Reception, Washroom and Staff Kitchen.

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Reception:

 

Therapists will open the front door for patients upon arrival and departure to minimize contact during the visit.

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A sanitation station with  hand sanitizer for patient’s use will be available at the entrance for use upon arrival and prior to departure.

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If hands are visibly soiled, patients must use a hand sanitizer  provided at the sanitation station, prior to moving to the treatment room.

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Therapists will wash hands prior to treatment and after treatment, using soap and water for a minimum of 20 seconds each time.

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Contactless payments will be available in the form of debit and credit machine (TAP). 

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Therapists will also consider e-transfers for those clients who do not have TAP on their card. 

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When contact with any device or countertop is necessary, it will be disinfected immediately following the patient’s departure. 

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All receipts will be emailed.

 

Treatment Room:

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Therapists will open the door to the treatment room before, during, and after treatment as required and wash hands prior to and following each treatment.

 

Each treatment room will have a cloth sanitary spray and clean tissue for use to open doors and clean door handles appropriately.

 

Each treatment room will have hand sanitizer available.

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